Person-Centered Care at Ebenezer: Meeting Each Resident Where They Are
Across the United States, millions of people are considered older adults. But at Ebenezer, we know that age is just a number, and no two people are the same. Everyone has a unique history, personality, and set of preferences. That’s why Person-Centered Care is more than just a philosophy—it’s one of Ebenezer’s signature Cornerstones.
Our commitment to person-centered care means we don't treat people with one-size-fits-all services. Instead, we meet residents where they are, supporting them physically, emotionally, and spiritually through every stage of aging. Whether you are living independently, in assisted living, or require memory care or skilled nursing, you deserve a care experience that reflects who you are.
Listening First: Tailored Assessments and Individualized Support
Every journey at Ebenezer begins with listening. When a new resident joins one of our communities, we take time to learn about their preferences, routines, abilities, and goals. This helps us create a customized care plan—one that adapts over time as their needs evolve.
“We’re not cookie cutters, and we can’t assume anything based on age, gender, or diagnosis. We have to dig into what each resident likes, dislikes, and truly needs,” says Annie McCusker, RN, Director of Health Services at The Pillars of Lakeville. Her approach emphasizes respect for each resident’s individuality, whether that means adjusting daily routines or personalizing medical care.
Responding with Flexibility and Compassion
One of the most powerful aspects of Person-Centered Care is its flexibility. Health and cognitive needs can shift from day to day, especially in our memory care neighborhoods or during rehabilitation. Our team members are trained to notice those shifts and respond accordingly.
Misael Sente-Diaz, RN, from Amira Choice Plymouth, sees firsthand how person-centered care makes a difference, especially in dementia care. “Just focusing on that day and that need for that person… that’s how we do patient-centered care,” he explains. Rather than imposing rigid expectations, he and his team prioritize the well-being of each resident in the moment, recognizing that their needs and expressions may change daily. This responsive approach helps residents feel safe, validated, and understood—even on the more difficult days.
Building Relationships That Matter
At Ebenezer, caregiving isn’t just about completing tasks. It’s about building relationships and creating moments that matter.
“I want them to feel appreciated and cared for, not just like I’m coming in, doing my job, and leaving,” says Alyssa Pangburn, CNA, at The Pillars of Hermantown. Alyssa goes out of her way to connect with residents, learning about their hobbies, pets, and family stories. “Their stories matter to me like anybody else. I want them to know that they’re cared for.”
Julissa Canela Shouts, a Resident Assistant also at The Pillars of Hermantown, agrees. Her journey into senior care began when she cared for her grandfather. That experience sparked a deep desire to support others with the same kindness and compassion. “Let’s say I walk into their rooms and just give them a smile—they instantly react in a different way to me,” she shares. “Even if I’m not in such a great mood, I know they are going to reflect themselves with me. So I always try to give them a smile.”
These small but meaningful gestures are at the heart of person-centered care.
Empowering Our Staff with Training and Support
Delivering excellent care begins with preparation. Every Ebenezer staff member—from Resident Assistants to Registered Nurses—receives extensive training when they start and throughout their career. This includes best practices in dementia care, therapeutic communication, and adaptive techniques that allow staff to meet residents’ needs with confidence and grace.
We also understand that happy, empowered caregivers deliver the best care. As Annie McCusker puts it, “One of my goals is to make this a good place for [my team] to work.” Supporting our staff is just as important as supporting our residents—because both are part of the Ebenezer family.
Whole-Person Wellness: Mind, Body, and Spirit
Person-Centered Care at Ebenezer extends beyond physical health. We focus on the whole person. Residents can access physical therapy, wellness activities, aromatherapy, and healthy dining options. They also enjoy our Lifelong Learning program, which offers creative arts, music, poetry, spiritual support, and intergenerational engagement.
Each activity is designed with a purpose: to keep residents connected to what they love and help them thrive at every stage of life.
Partnering with Families and Community
Families are vital members of the care team. That’s why we offer ongoing communication, educational resources, and family support groups. Our community partnerships with organizations such as the Alzheimer’s Association and the University of Minnesota ensure that we incorporate the most current, research-based practices into our care programs.
More Than a Philosophy—It’s a Promise
At Ebenezer, Person-Centered Care isn’t a box we check. It’s the way we approach every conversation, every service, and every relationship. It’s how we create communities where people feel safe, empowered, and deeply known.
If you would like to experience personalized care rooted in dignity and compassion, we invite you to visit an Ebenezer community near you. We would love to show you what Person-Centered Care is all about.